Privacy Policy

Last updated: March 2026

Objects By Phoebe ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website and make purchases.

Information We Collect

We collect the following types of information when you browse our website, create an account, or place an order:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely — we do not store card details)
  • IP address and browser type
  • Browsing behaviour on our website (pages visited, products viewed)
  • Any information you voluntarily provide through contact forms or email

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your questions, requests, and customer service enquiries
  • Improve our website, products, and overall shopping experience
  • Send marketing communications such as newsletters, product launches, and promotions (only with your consent)
  • Prevent fraud and maintain the security of our website
  • Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

  • Payment processors (e.g. Shopify Payments, PayPal) to securely process transactions
  • Shipping and courier partners to deliver your orders
  • Email marketing platforms (e.g. Klaviyo) to send communications you have opted into
  • Analytics providers (e.g. Google Analytics) to help us understand website usage

These providers are contractually obligated to protect your data and only use it for the purposes we specify. We may also disclose your information where required by law, regulation, or legal process.

Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences and cart contents
  • Analyse website traffic and usage patterns
  • Deliver relevant marketing content

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

Data Security

We take the security of your personal information seriously. We use industry-standard measures including:

  • SSL encryption across our entire website
  • Secure payment processing through PCI-compliant providers
  • Restricted access to personal data within our team
  • Regular review of our data collection, storage, and processing practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your data.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications at any time
  • Request a copy of your data in a portable format
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

Marketing Communications

If you have opted in to receive marketing emails from us, you can unsubscribe at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email
  • Contacting us directly to request removal from our mailing list

Unsubscribing from marketing emails will not affect transactional communications related to your orders.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us:

Objects By Phoebe
Email: phoebe@objectsbyphoebe.com.au