Client Services

Care

  • All objects are made from high-quality stoneware, therefore they are dishwasher and microwave safe.

    However, to preserve the colours and glaze on your objects, it is recommended to hand wash only.

  • Clean with a light touch.

    To remove dirt and dust, apply a wet cloth with light pressure. If a cleaning liquid is used, make sure it is non-abrasive or corrosive bleach based. We use dish soap. Make sure it is fully dried before storing back in your cupboards.

  • All objects are food safe and can be used for the storage and consumption of food items unless stated otherwise.

    Please use for the intended purpose only.

Details

  • All our objects are wheel-thrown and made in small batches. No two items are the same! This means you accept (and, we hope, appreciate) them when they come with little imperfections or look slightly different from the photo. It’s part of the objects unique character.

  • All objects are handmade in Australia and locally sourced in surrounding ceramics warehouses.

    Our packaging is by noissue offering sustainable packaging that is reusable, compostable or made from recycled materials.

  • As with all pottery, our objects are breakable.
    Handle with love and care.

Shipping

  • Your order will be processed and shipped within four days business days of successful purchase.

    You will receive an email receipt immediately after purchase and again once your item has been shipped. This email will include a tracking number.

  • Worldwide shipping is available, as long as your country is accepting International mail from Australia.

    Any additional charges due to customs /taxes are the customers responsibility.

    Prices are listed in Australian (AUD) dollars.

  • Studio pick up is available for those in Sydney.

    Please email or DM us on instagram to arrange a suitable time to collect your object.

    phoebe@objectsbyphoebe.com.au
    @objectsbyphoebe

Payment, Promos & Gift Cards

  • Support LinkL

  • Purchase one here

Returns

  • It can take up to 21 business days for your object(s) to reach us and once it has, we’ll send you an email to confirm we’ve received your parcel and the details of your refund.

  • Please get in touch within 7 days of receiving your order if it arrives damaged or broken, you will be required to present the object(s) in the box with all packaging for review.

    Please read the item description carefully for each item you wish to purchase.

  • All purchases are final. No refunds, returns or exchanges unless your item arrives damaged.

Contact Us

  • Email us at phoebe@objectsbyphoebe.com.au